Below you find the most regular questions we receive from our hotels and business members explained in more details. If there are further questions and/or certain details are not clear, please do not hesitate to contact us and we will be more then happy to explain further.
Unplugged Collection is a membership website for unique, independent and remarkable hotels and lifestyle venues offering a business platform that includes an exclusive and detailed hotel information page (2 tiers), a cloud-based Property Management System (PMS), booking engines, rate management, channel management and much more.
Please review the full list of membership benefits here & pricing here.
Membership fees are reasonable and available by a monthly or yearly rate. We offer three (3) membership tiers, each with it's own exclusive additional benefits.
If you want to tap into additional - optional - services, there are a number of add-ons for extra charges, please contact us for more details. Our booking fees are ZERO, that's right, NO booking fees at all! OTAs generally charge a percentage based on total booking including all extra's. Annual payments will give one extra free membership month.
Great! We will set up a call to discuss details and answer any questions you might have. Once all details are clear, we will forward the draft agreement for your review and questions. Once the agreement is signed and information collection sheet is forwarded gathering all details to set up your page fast and furious. Contact us
Absolutely, we would love that! All you need to do is to contact us and express your wish to upgrade. No addition costs, just the difference in price.
The (optional) channel manager is a paid service and cloud-based. It gives you access your account from any device with an internet connection and allows you to set rates for channels and sell rooms in different configurations.
Send updates in real time:
When a guest makes a booking on your website, we send updated availability to OTAs instantly.
This is how our channel management works:
Let's say your're a B&B and you have 2 double rooms. The inventory in the system is set to 2. This inventory gets exported to the booking channels and your website. Both your website and the booking channels can now sell 2 rooms. If you get a booking on your website, the system automatically reduces the inventory to 1 room and this information is instantly sent to the booking channels.
It also works the the other way around. If you get another booking fro a booking channel, this information also gets sent to the system and the inventory is reduced to 0 rooms. Now your rooms are fully booked and both your website and the booking channels will show no availability.
*Two-way XML connections with Booking.com, Expedia, Agoda, Hostelworld and many more leading OTAs export prices and inventory and import bookings instantly. The Ical sync updates all calendars that support the widely used Ical format, including Google calendar, outlook and many rental portals.
View connected distribution channels (OTAs).
After the agreement has been signed we will send a list of questions and image guideline. Once received complete, the page will be live on our site within 36 hours (often faster).
Yes, reviews increases your booking pace tremediously. Reviews can be added to the "Advanced" hotel information page option. Please contact us for more information on this options.
The "Role determines the access rights" to your account internally:
We very much welcome current members to recommend other potential members/hotel owners. Give us the lead and we will do the rest.
When a potential members is turned into an actual member, we will extend your membership by an extra month for free as a token of our appreciation. Please contact us for more details.
The Unplugged Collection is a division of Hong Kong based Lifestyle Concepts Group. A multi-functional, no-nonsense hospitality & restaurant consulting agency offering complete solutions for the industry. www.lifestyleconceptsgroup.com
No—but please don’t misunderstand this as any lack of interest! We’d love to answer your questions.
We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with email enables us to provide the fastest response. We focus on providing fast and high quality responses by email, so you’re always talking to a human that can help first-hand.