Frequently Asked Questions

Below you find the most regular questions we receive from our hotels and business members explained in more details. If there are further questions and/or certain details are not clear, please do not hesitate to contact us and we will be more then happy to explain further.

What is the Unplugged Collection?

Unplugged Collection is designed for unique, independent and remarkable hotels and lifestyle venues offering a business platform that includes an exclusive and detailed hotel information page (2 tiers), a cloud-based Hotel Management System (HMS), booking engines, rate management, channel management and much more.

Please review the full list of subscription benefits here & pricing here.

What is included?

  • Cloud-based Front Desk System (HMS) giving you full control on reservations
  • Customizable Reservation Engines
  • Customisable listing page, featuring your property's details in-depth
  • Exclusive and details hotel information page. Two tiers:
        Basic: One photograph, one booking engines and more.
        Advanced: Six photographs, three visual booking engines, one at the top of the page as "Book Now", channel manager, listed reviews and more.
  • 'New' & 'Featured' listing opportunities on the home page to enhance exposure
  • Booking engine on your own facebook page
  • Yield Management: full rate and seasonal discounts control
  • Channel Manager: Tap into a growing list of online distribution channels (Optional / Advanced option)
  • Language capabilities
  • Secure payment solution (Optional)
  • Global marketing reach through one of the leading industry news portals on the web,

  • View Packages in detail here.

    What are the fees & charges?

    Subscription fees are reasonable and available by a monthly or yearly rate. We offer two (2) subscription tiers, each with it's own exclusive additional benefits.

    If you want to tap into additional - optional - services, there are a number of add-ons for extra charges, please contact us for more details. Our booking fees are ZERO, that's right, NO booking fees at all! OTAs generally charge a percentage based on total booking including all extra's. Annual payments will give one extra free membership month.

    I am interested, what's next?

    Great! We will set up a call to discuss details and answer any questions you might have. Once all details are clear, we will forward the draft agreement for your review and questions. Once the agreement is signed and information collection sheet is forwarded gathering all details to set up your page fast and furious. Contact us

    Can I upgrade to the next membership tier?

    Absolutely, we would love that! All you need to do is to contact us and express your wish to upgrade. No addition costs, just the difference in price.

    Tell me about the Channel Manager?

    The (optional) channel manager is a paid service and cloud-based. It gives you access your account from any device with an internet connection and allows you to set rates for channels and sell rooms in different configurations.

    Send updates in real time:
    When a guest makes a booking on your website, we send updated availability to OTAs instantly.

    This is how our channel management works:

    Let's say your're a B&B and you have 2 double rooms. The inventory in the system is set to 2. This inventory gets exported to the booking channels and your website. Both your website and the booking channels can now sell 2 rooms. If you get a booking on your website, the system automatically reduces the inventory to 1 room and this information is instantly sent to the booking channels.

    It also works the the other way around. If you get another booking fro a booking channel, this information also gets sent to the system and the inventory is reduced to 0 rooms. Now your rooms are fully booked and both your website and the booking channels will show no availability.

    *Two-way XML connections with, Expedia, Agoda, Hostelworld and many more leading OTAs export prices and inventory and import bookings instantly. The Ical sync updates all calendars that support the widely used Ical format, including Google calendar, outlook and many rental portals.

    View connected distribution channels (OTAs).

    How will the content be created on my hotel page?

    After the agreement has been signed we will send a list of questions and image guideline. Once received complete, the page will be live on our site within 5 working days (often faster).

    Can reviews be added to my hotel page?

    Yes, reviews increases your booking pace tremediously. Reviews can be added to the "Advanced" hotel information page option. Please contact us for more information on this options.

    HMS internal account access levels

    The "Role determines the access rights" to your account internally:

    • Admin: all rights
    • No Credit Card: all rights but no access to credit cards.
    • Read Only: All parts of the control panel can be seen but not changed.
    • Back Office: All parts of the control panel can be seen and edited except for "SETTINGS".
    • Front Desk: Has read and write rights for "bookings" and "guests". No access to SETTINGS and reports with revenue information. Read only access to all other areas.
    • Cleaner: Read only access to bookings in the CALENDAR. Access to standard reports "Cleaning", "Daily Activity" and "Daily Unit Activity".
    • Cleaner Manager: Read only access to bookings in the CALENDAR. Can open the booking and see details. Access to standard reports "Arrival", "Departure", "Current Guests", "Cleaning", "Daily Activity" and "Daily Unit Activity".

    NOTE: Accounts with the roles "Admin", "Read Only", "Back Office" and "Front Desk" will be able to access credit card details. We can prohibit credit card access for these account is you wish.

    Member recommending new members.

    We very much welcome current members to recommend other potential members/hotel owners. Give us the lead and we will do the rest.

    When a potential members is turned into an actual member, we will extend your membership by an extra month for free as a token of our appreciation. Please contact us for more details.

    Who is behind Unplugged Collection?

    Unplugged Collection is a division of Hong Kong based Lifestyle Concepts Group Ltd. An international, no-nonsense hospitality & restaurant consulting agency offering complete solutions for the industry.

    Do you have a phone number I can call for help?

    No—but please don’t misunderstand this as any lack of interest! We’d love to answer your questions.

    We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with email enables us to provide the fastest response. We focus on providing fast and high quality responses by email, so you’re always talking to a human that can help first-hand.