Save time, maximise your online distribution and reduce the risk of over-booking

Send updates in real time

When a guest makes a booking on your website, we send updated availability to OTAs instantly*

This is how our channel management works:
For example you have a B&B and you have 2 double rooms. The inventory in the system is set to 2. This inventory gets exported to the booking channels and your website. Both your website and the booking channels can now sell 2 rooms. If you get a booking on your webssite, the system automatically reduces the inventory to 1 room and this information is instantly sent to the booking channels

It also works the the other way around. If you get another booking from a booking channel, this information also gets sent to the system and the inventory is reduced to 0 rooms. Now your rooms are fully booked and both your website and the booking channels will show no availability

*Two-way XML connections with Booking.com, Expedia, Agoda, Hostelworld and many more leading OTAs export prices and inventory and import bookings instantly

The Ical sync updates all calendars that support the widely used Ical format, including Google calendar, outlook and many rental portals



One system to manage all OTAs from one log-in


Flexible and reliable

The channel manager is cloud-based and gives you access your account from any device with an internet connection. If allows you to set rates for channels and sell rooms in different configurations


Only pay for what you use

Why pay for hundreds of channels if you only use a few? With Unplugged Collection you only pay for what you use

No set-up fees and no hidden costs

Frequently Asked Questions

Below you find the most regular questions related to our Channel Manager we receive from our hotels and business members explained in more details. If there are further questions and/or certain details are not clear, please do not hesitate to contact us and we will be more then happy to explain further.

I have multiple properties. How do I set this up?

The system can handle multiple properties in one account. How you set this up depends on the channel. Please see the instructions for the channels you want to us

Tell me about the Channel Manager?

The (optional) channel manager is a paid service and cloud-based. It gives you access your account from any device with an internet connection and allows you to set rates for channels and sell rooms in different configurations.

Send updates in real time:
When a guest makes a booking on your website, we send updated availability to OTAs instantly.

This is how our channel management works:

Let's say your're a B&B and you have 2 double rooms. The inventory in the system is set to 2. This inventory gets exported to the booking channels and your website. Both your website and the booking channels can now sell 2 rooms. If you get a booking on your website, the system automatically reduces the inventory to 1 room and this information is instantly sent to the booking channels.

It also works the the other way around. If you get another booking from a booking channel, this information also gets sent to the system and the inventory is reduced to 0 rooms. Now your rooms are fully booked and both your website and the booking channels will show no availability.

*Two-way XML connections with Booking.com, Expedia, Agoda, Hostelworld and many more leading OTAs export prices and inventory and import bookings instantly. The Ical sync updates all calendars that support the widely used Ical format, including Google calendar, outlook and many rental portals.

View connected distribution channels (OTAs).

Will I receive notifications on new bookings?

After you activate the channel manager the channel will stop sending notifications. You will receive them from Unplugged Collection instead.

Do guests receive a confirmation?

The channel confirms the booking with the guest. Unplugged Collection will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email

How do I modify or cancel a booking?

Bookings coming from a channel should be modified by the channel. Cancelling a booking in Unplugged Collection will not cancel the booking in the channel and can cause a double booking.

If for some reason you need to make a change in Unplugged Collection and do not want the channel to override it, you can change the settings in your admin panel

How do I add a promotion or special price?

Special offers do not send from the channel manager. All special offers must be managed manually in the channels extranet

Can I send different prices for different minimum stays or different numbers of guests?

The capabilities depend on the channel. Please see the help page for the channels you are using for details

What to do when I receive an overbooking?

  • Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates
  • Entering the same room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings

  • If you can not see a problem in your set up send us a support ticket with the booking numbers and dates

    Can I send different availability to channels?

    You can set up virtual rooms if you want to send custom availability to one or more channels. For example you may not want to sell via a particular channel at certain times of the year

    What are contracted rooms or base allocation?

    This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels